Messaging channels and Messaging for In-App and Web - Salesforce
Messaging channels and Messaging for In-App and Web - Salesforce 1. For Service Cloud We will get by default. The below link will give an object diagram : https://developer.salesforce.com/docs/service/messaging-object-model/guide/messaging_object_model.html 2. Digital Engagement for Sales Cloud - Messaging for In-App and Web ( for this feature ) https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/sales_core.pdf page 596 3. Messaging Object Model https://developer.salesforce.com/docs/service/messaging-object-model/guide/messaging_object_model.html Channel-Object Linking