Messaging channels and Messaging for In-App and Web - Salesforce

Messaging channels and Messaging for In-App and Web -  Salesforce

1. For  Service Cloud  We will get by default. 

The below link will give an object diagram :

https://developer.salesforce.com/docs/service/messaging-object-model/guide/messaging_object_model.html



2. Digital Engagement for Sales Cloud -  Messaging for In-App and Web ( for this feature )

https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/sales_core.pdf  page 596


3.  Messaging Object Model

https://developer.salesforce.com/docs/service/messaging-object-model/guide/messaging_object_model.html



Channel-Object Linking



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